FAQ’s

Welcome to black-magazine! We want to make your shopping experience simple, convenient, and enjoyable. Below you will find answers to some of the most common questions about our products, orders, shipping, payments, returns, and refunds.

1. What Products Does black-magazine Sell?

At black-magazine, we specialize in stylish and functional lighting solutions for your home. Our collection includes beautiful table lamps and elegant wall sconces designed to complement different interior styles and create a warm, welcoming atmosphere.

2. Do You Offer Free Shipping?

Yes! black-magazine offers free shipping on all eligible orders. There are no additional shipping charges for standard delivery.

3. How Long Does Delivery Take?

We aim to deliver your orders as quickly as possible.

Our estimated delivery schedule is:

• Order Handling Time: 1–2 business days.
• Shipping Transit Time: 3–5 business days.
• Total Estimated Delivery Time: 5–8 business days.

Please note that delivery times may vary depending on your location and unforeseen shipping circumstances.

4. What Payment Methods Do You Accept?

Currently, black-magazine accepts Cash on Delivery (COD) as its payment method.

You can place your order online and pay for your purchase when it arrives at your delivery address.

5. Can I Return a Product?

Yes! At black-magazine, customer satisfaction is important to us. We offer free returns within 14 business days, subject to our return policy and applicable consumer protection laws.

If you are not satisfied with your purchase, please contact our customer support team for assistance.

6. Do You Offer Refunds?

Yes! black-magazine offers refunds for eligible returned orders.

Once your return has been approved and processed, we aim to complete the refund process within 3 days.

Refund eligibility is subject to our return and refund policy and applicable laws.

7. How Can I Request a Return or Refund?

To request a return or refund, simply contact our customer support team.

Please provide your order details and explain the reason for your request. Our team will guide you through the next steps.

Email: support@black-magazine.com

Phone: +55 92 2123-1630

8. Can I Change or Cancel My Order?

If you need to change or cancel an order, please contact black-magazine as soon as possible.

We will do our best to assist you if your order has not yet been processed or shipped. Once an order has been dispatched, changes or cancellations may no longer be possible.

9. How Can I Track My Order?

Once your order has been shipped, you can contact our customer support team to request information about its delivery status.

Please keep your order details available so we can assist you more efficiently.

10. What Should I Do If My Product Arrives Damaged?

We are sorry if your product arrives damaged or defective.

Please contact black-magazine as soon as possible and provide your order details along with clear photographs of the damaged product and packaging.

Our customer support team will review your request and help you find an appropriate solution.

11. How Can I Contact Customer Support?

Our customer support team is happy to assist you with questions about products, orders, shipping, returns, and refunds.

You can reach us through the following contact details:

• Trade Name: black-magazine
• Email: support@black-magazine.com
• Phone: +55 92 2123-1630
• Business Address: Av. Torquato Tapajós, 8253 – Tarumã, Manaus – AM, 69065-160, Brazil.

12. Where Is black-magazine Located?

black-magazine operates in Brazil.

Our business address is:

Av. Torquato Tapajós, 8253 – Tarumã, Manaus – AM, 69065-160, Brazil.

13. Are Your Products Suitable for Different Interior Styles?

Yes! Our table lamps and wall sconces are selected to complement a variety of interior designs. Whether you prefer a modern, elegant, minimalist, or classic look, black-magazine aims to help you find lighting that suits your space.

14. How Can I Place an Order?

Shopping with black-magazine is easy:

1. Browse our collection of table lamps and wall sconces.
2. Select your preferred product.
3. Add the product to your shopping cart.
4. Enter your contact and delivery information.
5. Select Cash on Delivery as your payment method.
6. Confirm your order and wait for delivery.

Thank you for choosing black-magazine!

We appreciate your trust and look forward to bringing style, comfort, and beautiful lighting into your home.

black-magazine – Illuminate Your Space, Elevate Your Style.