Return and Refund Policy

1. Introduction

Welcome to black-magazine!

At black-magazine, customer satisfaction is one of our top priorities. We want you to feel confident when shopping for table lamps and wall sconces from our online store.

If you are not completely satisfied with your purchase, we are here to help. This Return and Refund Policy explains the conditions, procedures, and timeframes for returning products and requesting refunds.

By placing an order with black-magazine, you agree to the terms outlined in this policy, without prejudice to your rights under applicable Brazilian consumer protection laws.

2. Return Policy

At black-magazine, we offer free returns within 14 business days of receiving your order, subject to the conditions outlined below.

Customers may request a return if:

• They are not satisfied with their purchase.
• They receive an incorrect product.
• The product arrives damaged or defective.
• The product does not match the description provided on our website.

Our return policy is designed to make your shopping experience simple and convenient.

Important: The 14-business-day return period is an additional store benefit and does not limit the statutory seven-calendar-day right of withdrawal applicable to qualifying online purchases in Brazil.

3. Return Conditions

To help us process your return efficiently, we recommend that:

• The product is returned with its original packaging, accessories, and included components whenever possible.
• The product is adequately protected during return shipping.
• Customers provide their original order number.
• The return request is submitted through our official customer support channels.

However, these conditions will not restrict any mandatory consumer rights, including rights relating to defective, damaged, or incorrectly supplied products.

4. Free Return Shipping

black-magazine offers free returns for eligible return requests.

Customers will not be charged standard return shipping fees for approved returns under our return policy.

Please contact our customer support team before sending any product back so we can provide the appropriate return instructions.

5. How to Request a Return

Returning a product with black-magazine is simple.

Follow these steps:

1. Contact our customer support team through email or phone.
2. Provide your order number and registered contact details.
3. Explain the reason for your return.
4. Include photographs if your product arrived damaged or defective.
5. Wait for our team to provide return instructions.
6. Prepare the product for return according to the instructions provided.

Our support team will review your request and guide you through the return process.

6. Refund Policy

Once your returned product has been received and the refund request has been approved, black-magazine will initiate the applicable refund process.

Our standard refund processing timeframe is:

Refund Processing Time: Within 3 days after return approval.

The actual time required for a refund to reach the customer may depend on the agreed refund arrangement and any relevant financial or delivery service providers.

We will communicate the refund details to the customer when the request is approved.

7. Cash on Delivery Refunds

Currently, black-magazine accepts Cash on Delivery (COD) as its only payment method.

Since customers pay for their orders in cash upon delivery, refunds for eligible returned orders will be arranged through a refund method communicated and agreed upon with the customer.

Our customer support team will explain the available refund arrangements and any necessary information required to complete the process.

We do not require customers to provide credit or debit card details to request a COD refund.

8. Damaged or Defective Products

At black-magazine, we take care to ensure that our table lamps and wall sconces reach customers in good condition.

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

To help us resolve the issue, please provide:

• Your order number.
• A description of the problem.
• Clear photographs of the damaged or defective product.
• Photographs of the packaging, if available.

Our team will review the situation and help arrange an appropriate solution, such as a replacement, repair, or refund, as applicable under Brazilian consumer protection law.

9. Wrong Product Received

If you receive a product different from the one you ordered, please contact black-magazine immediately.

We will review your order details and assist you with the appropriate resolution.

You will not be charged additional return shipping fees for an incorrectly supplied product.

10. Non-Returnable Situations

Some return requests may require additional review depending on the circumstances.

However, no exclusion under this policy will override mandatory consumer rights under Brazilian law.

In particular, statutory rights relating to defective products, incorrect products, and withdrawal from online purchases remain applicable.

11. Order Cancellation

If you wish to cancel an order, please contact black-magazine as soon as possible.

We will do our best to assist with cancellation requests before the order has been dispatched.

If the order has already been shipped or delivered, the applicable return and withdrawal procedures will apply.

12. Late or Missing Refunds

If you have not received your approved refund within the communicated timeframe, please contact our customer support team.

Before contacting us, please keep your order number and return confirmation available.

Our team will review the refund status and help resolve any delays.

13. Changes to This Return and Refund Policy

black-magazine reserves the right to update or modify this Return and Refund Policy whenever necessary.

Any updates will be published on this page with a revised Last Updated date.

We encourage customers to review this policy periodically to stay informed about our return and refund procedures.

14. Contact Information

If you have questions about returns, refunds, damaged products, or order cancellations, please contact our customer support team.

Trade Name: black-magazine

Email Address: support@black-magazine.com

Phone Number: +55 92 2123-1630

Business Address: Av. Torquato Tapajós, 8253 – Tarumã, Manaus – AM, 69065-160, Brazil.

Our team will be happy to assist you with your return or refund request.

Thank You for Shopping with black-magazine!

At black-magazine, we value your trust and want you to enjoy a smooth and satisfying shopping experience.

Thank you for choosing us for your home lighting needs.

black-magazine – Illuminate Your Space, Elevate Your Style.